Refund policy

Returns & Refunds

I hope you love your Soul to Stone bracelet. However, if you change your mind about a standard, non-bespoke piece, you have 14 days from the day you receive your order to let me know that you wish to return it. You then have a further 14 days to send the item back.

To request a return, please contact me at soultostoneuk@gmail.com with your name and order number. I will provide you with the information you need to return your bracelet.

Return condition

Please return your bracelet unworn and in the condition in which you received it, with its original pouch, gift box and packaging where possible. You may handle the bracelet as you reasonably need to in order to inspect it, including checking the fit.

Return postage

If you are returning a standard bracelet because you have changed your mind, ordered the wrong size or would prefer a different piece, you will be responsible for the cost of returning it to Soul to Stone.

I recommend obtaining proof of postage when returning your order.

Returns and sizing

If you’ve ordered a standard bracelet and the size isn’t quite right, you’re welcome to return it in line with the returns policy above. Return postage will be your responsibility where the bracelet is not faulty.

I don’t offer direct exchanges. If you would like a different size, please return your original bracelet for a refund and place a new order through the website for your preferred size.

Please check the Bracelet Size Guide before ordering to help you choose the most suitable size.

Bespoke bracelets

Bespoke bracelets that have been created especially for you to your agreed specifications cannot usually be returned or exchanged simply because you change your mind or the measurements supplied were incorrect.

This does not affect your statutory rights if your bracelet is faulty, damaged or not as described.

Faulty, damaged or incorrect items

I carefully check every bracelet before it leaves me, but if your order arrives damaged, is faulty or you receive the wrong item, please contact me as soon as possible with your order details and photographs of the issue where appropriate.

I will work with you to put things right. Where an item is faulty, damaged or incorrect, you will not be expected to pay return postage where a return is required.

Refunds

Once your return has been received, I will check the item and process your refund as soon as possible.

Eligible refunds will be made to your original payment method. When you cancel an eligible online order, any standard outbound delivery charge you paid will also be refunded as required by UK consumer law. If you chose a more expensive delivery option than the standard service offered, the additional delivery cost does not have to be refunded.

Please be aware that your bank or payment provider may take additional time to show the refund in your account.

Your statutory rights

Nothing in this policy affects your statutory rights.